Reviews: making a list, checking it twice
In response to fraud risk, more merchants than ever before are reviewing some orders manually. Eighty-one percent of merchants in the sample now conduct manual reviews, compared to 73 percent last year. While the practice of manual review has increased, the rate of review may have peaked in 2005. On average, merchants who perform manual reviews are checking 28 percent of their orders, a 20 percent change from 35 percent in 2005. Larger merchants perform better than the average, citing review of one in seven orders.
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