Click fraud: what merchants can do
In 2001, the Chase Law Group, a group of attorneys based in California, was spending huge sums on pay-per-click advertising. Because they were competing for traffic in a crowded (and lucrative) niche, they were paying a hefty $3 to $10 per click. The firm's PPC bill was "in the six figures monthly," says Jessie Stricchiola, president of Alchemist Media, the Internet marketing firm that was handling the account.
As Stricchiola supervised the account, she noticed odd traffic patterns. "When we started identifying some anomalies, we had the data to look at to get really granular and say, 'Gosh, what's this traffic about? Why are we seeing these spikes and repeated clicks on these really high priced words, with no conversions?'"
As she dug deeper, her suspicions were confirmed. "We had the data to identify that it was actually a competitor clicking on the ads from multiple locations, as well as some of their colleagues." After presenting Chase's log files to search engines, "We got a significant refund from both Goto and Findwhat," Stricchiola says.
It was one of the first documented cases of click fraud, which is the act of clicking on an ad just to run up the advertiser's bill. But it would certainly not be the last.
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