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20th November 2006, 12:23 AM
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Market leaders in crm
The top vendors of CRM software include Siebel, Vantive, and Clarify along with ERP vendors Baan Co. and Oracle Corp. These top five vendors contributed 40 percent of overall CRM revenue, with the market leaders growing a hardy 90 percent combined in 1998.
In the growing segment of CRM professional services, market leaders include Andersen Consulting, Cambridge Technology Partners, CSC, Deloitte Consulting, EDS/Centrobe, eLoyalty, Ernst & Young, IBM Global Services, KPMG, and PriceWaterhouseCoopers. 
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28th April 2007, 04:15 PM
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What is the source of these statistics ?CRM is an effective tool to help you implement customer-centric actions, respond better to complaints or feedback, develop end-to-end processes, maximize customer support, track sales and understand consumer behavior.Customer relationship management (CRM) creates a comprehensive picture of customer needs, expectations and behaviors by analyzing information from every customer transaction. CRM creates the customer intelligence necessary to develop customer relationships.
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