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21st November 2006, 06:47 PM
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Live chat
Live chat is probably the best option for most start-up e-businesses. It gives you the option of providing real-time help to more than one customer at a time. The downside is that you (or your employees) have to staff the chat utility. Make sure your site clearly states when representatives are available to help. Once you have set your live chat hours, do your best to stick to them.
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28th April 2007, 01:03 PM
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Live chat is not always possible , as being online for all the prospects ( customers and providers ) at the same time to chat is not always possible . but yes you can fix it beforehand and that might help if there are a few such meeting .Always have a high level of integrity. Nothing is more important in a business relationship than honesty and integrity. There are no second chances if a customer feels that your business is being dishonest with them in any way.
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