Order tracking

hassen1 · #1 (**permalink**) 21st November 2006, 06:48 PM

Many of the inquiries you'll receive from customers will be about the status of their orders. Automating the order-tracking process can free you up to spend time managing the rest of your business.
Many shopping cart programs offer integrated order tracking, which can dramatically reduce on the amount of email you receive from customers looking for their merchandise. Once you ship an order, you will mark it as shipped and enter the appropriate tracking information into your shopping cart application.

mini_0 · #2 (**permalink**) 28th April 2007, 01:01 PM

When a customer pays you , he is obviously very concerned about the money he has put in and the concern grows with the kind of order . Always offer a complete guarantee. People today are afraid of making a mistake so when you take the fear out of the transaction it makes it much easier for them to buy from you. Offering a “guarantee plus” is a powerful way to ease a prospect’s buying anxiety.For example, you could say; if the customer is not 100% satisfied they will get their money back in full and receive something else for free because of having to go through the inconvenience.