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Old 21st November 2006, 06:49 PM
hassen1 hassen1 is offline
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Default Treat people with courtesy and respect.

Remember that every contact with a customer — whether it's by email, phone, written correspondence, or face-to-face meeting — leaves an impression. Use phrases like "sorry to keep you waiting," "thanks for your order," "you're welcome," and "it's been a pleasure helping you."
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Old 29th March 2007, 10:36 AM
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rowenahere rowenahere is offline
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You have a very good point hassen1.

In terms of business dealings it is so important that we knew how to treat others the way we want to be treated with equal courtesy and respect. Good manners and business etiquette have always been based on common sense and thoughtfulness.

Five words that are too often neglected in business are: Please, Thank You, and Well Done.

Social skills can help us build more productive relationships. In these changing times, one needs to prepare for a variety of encounters in both the business and social environments, and in doing that, we must really knew how and when to give respect and courtesy to all individuals we meet.

Last edited by rowenahere : 29th March 2007 at 11:56 AM.
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Old 28th April 2007, 07:36 AM
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Every customer expects the company to be good , this doesnot mean going out of the way to please him , but there is a certainly a good line to be kept.what they seek from you are the expectations of pleasant relationships, sound recommendations and delightful service; all of which increase their satisfaction. Every person involved must care about every element of every transaction and treat every customer with courtesy and respect. Customers define delightful service using words such as listens, honest, follows-up, knowledgeable, timely, empathetic and responsive.
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